Terms of Service
1. DEFINITIONS
1.1. Definitions
“We”, “Us” - refers to "FloorWorks", trading name of Flooring Trade Ltd.
“Floor Fitter”, "Fitter", “Floor man”, “Technician”, “Operative” - means the person or the group of people carrying out flooring services on behalf of FloorWorks.
“Client” - means the person, company or corporate body together with any subsidiary or associated company as defined by the Companies Act 1985 to whom the flooring services are supplied by FloorWorks.
“Client’s Address”, "Client's Property" – means the address which the service has been booked for.
“Service” - means the service(s) carried out by FloorWorks.
1.2. Unless the context requires otherwise, reference to the singular include the plural and references to the masculine include the feminine and vice versa.
2. CONTRACT
2.1. These Terms & Conditions represent a contract between FloorWorks and the Client.
2.2. Both parties shall ensure that their respective responsibilities under this agreement are undertaken in compliance with all statutory regulations and codes of conduct.
2.3. The Client agrees that any use of FloorWorks services, including accepting a quotation and placing an order for services over the telephone, email or via website shall constitute the Client’s acceptance of these Terms & Conditions.
2.4. Unless otherwise agreed in writing by FloorWorks these Terms & Conditions shall prevail over any other Terms of Business or Purchase Conditions put forward by the Client.
3. QUOTATIONS
3.1. Wood floor installation or floor restoration services are charged per square meter taking into consideration various parameters such as the type and the state of the flooring and/or the subfloors. Therefore, FloorWorks may decide to adjust the rates publish on this website and/or other FloorWorks advertising materials to reflect particular circumstances.
3.2. All prices specified on this website and/or other FloorWorks advertising materials are for a guidance only and may vary from the final quotation provided to the customer.
3.3. FloorWorks reserves the right to amend the initial quotation, should the Client's original requirements change or should any additional services, which have not been specified in the initial quotation are required.
3.4. Variations between the actual size of the area and the size of the area quoted in the FloorWorks quotation are subject to increase in the price quoted. Any excessive variations of more than 5% will be discussed between the Client and Floorworks prior to works commencing.
3.5. All quotes are confirmed in writing after a viewing of the floors, unless otherwise agreed with Client.
3.6. All quotations provided by FloorWorks are valid for 30 days and may be subject to change beyond this 30 days period.
4. VAT
4.1. All payments made to FloorWorks are subject to VAT (Value Added Tax) as per current standard rate of 20%.
5. EQUIPMENT
5.1. All flooring services provided by FloorWorks will be performed with the use of technology, equipment and products supplied by FloorWorks, unless otherwise agreed between the Client and FloorWorks in writing and specified in the quotation provided by FloorWorks.
5.2. The Client must provide running water and electricity at the premises where the service(s) takes place.
6. PAYMENTS, SURCHARGES & LATE PAYMENTS
6.1. The Client agrees to make a payment to FloorWorks on the day of completion, immediately following the completion of the service(s) provided by FloorWorks, unless otherwise agreed in writing by FloorWorks. For residential works, a reference confirming that the payment has been made must be given to the technicians working at the client's premises before they leave on the day of completion.
6.2. Payments can be made by cash, bank transfer or by debit / credit card.
6.3. The Client agrees that, unless otherwise agreed in writing by FloorWorks, invoices which remain unpaid for more than 15 days for residential clients and more than 30 days for business clients and clients working under the CIS scheme following the day of completion of services will be subject to an interest of 4% above the Bank of England base rate on the amount due. In such cases FloorWorks may decide to instruct a third party for debth collection and/or to register a CCJ for payment collection, resulting additional charges to the Client, to recover expenses.
6.4. Where point 6.3 applies, the Client may incure additional charges in relation to CCJ registration including the relevant current court fees, plus legal admin fees and an interest claim.
6.5. Any alterations to the rates specified in the quotation provided by FloorWorks shall be subject to written confirmation following any verbal discussions and agreements between the Client and FloorWorks.
6.6. Where a supply of any flooring products is to be done by FloorWorks, the Client agrees that payment for flooring will need to be cleared before stock is released.
6.7. The Client agrees that an additional charge of £15.00 may apply for key collection and a separate charge of £15.00 may apply for the return if keys are to be collected from or returned to an area ourside the postcode of the property where the service is to be carried out.
6.8. Any work orders amounting value above £7,000 will be subject to a deposit agreed between the client and the company prior to the service.
7. CANCELLATIONS
7.1. The Client can cancel the scheduled service(s) by giving prior written notice to FloorWorks of at least 2 working days before the initially agreed start date.
7.2. FloorWorks reserves the right to apply additional charge of £150.00 for occasions where the service(s) cannot commence at the agreed between the Client and Floorworks date and time without any written notice of at least 2 working days provided by the Client. The Client agrees that this additional cost will be added to the final invoice.
7.3. Unless otherwise agreed in writing between FloorWorks and the Client, the Client is liable for a full invioce payment should they decide to cancel the services after it has already commenced.
8. REFUNDS
8.1. No refunds will be done once the service has been carried out, unless it has been considered as an approved claim.
8.2. Refunds are processed after our complaint procedure has concluded entitlement to refund (see Section 9).
9. COMPLAINTS
9.1. All flooring services shall be deemed to have been carried out to the Client's satisfaction unless written notice is received by the Company with details of complaint.
9.2. All service complaints must be received in writing by post or email within 48 hours after the completion of the service.
9.3. The Company will fully investigate any complaint and attempt to resolve the matter to the satisfaction of the Client, as part of the Company's Service Guarantee.
9.4. The Client should allow the Company to return and redo any disputed issue(s) before looking for an alternative way of resolving the issues or request proceedings from the Company towards compensation and refunds.
10. LIABILITY
10.1. The Client agrees that FloorWorks shall not be liable under any circumstances for any loss, expense, damage, delay, costs or compensation (whether direct, indirect or consequential), which may be suffered or incurred by the Client arising from or in any way connected with matters which are beyon FloorWorks's control, including delays of project completion.
10.2. The Client agrees that while we make any effort to arrive on time, it may not always be possible and, therefore, FloorWorks are not liable for any claims to compensate for late arrivals.
10.3. The Client agrees that in certain circumstances the duration of the services may need to be amended from the duration that has been initially quoted. FloorWorks will make every effort to inform the Client as soon as practically possible when such an amendment to the duration of services is required. FloorWorks should not be held liable for any losses or expenses incured due to the change in the duration of services.
10.4. FloorWorks shall not be liable for any damages to the wooden floors or to the wooden floors finish, which have occured as a result of the Client not allowing sufficient drying time before using the floors or before placing any furniture on top of it.
10.5. FloorWorks shall not be liable for any accidental damage to any pipes or wires which have not been installed according to the national regulations for piping.
10.6. The Client or their representative should be present in the property or should put alternative arrangements in place to supervise and secure their property during the course of provision of services by FloorWorks. While FloorWorks takes all reasonable care to ensure that the Client's property is safe during the provision of services, it is not the responsibility of FloorWorks to monitor the Client's property and therefore FloorWorks should not be held liable for any loss or any damage to the property, particularly when there are other operatives providing other services alongside FloorWorks.
11. SUPPLEMENTARY TERMS
11.1. If the Client requests keys to be collected by the FloorWorks' operatives from an address outside the postal code of the Client’s address then a £15.00 charge will apply. The charge will cover only the pick up of keys. If said keys need to be returned back to the pick up address or any other address another charge of £15.00 will apply.
11.2. The Client understands that the price he has been quoted is not for a "package deal" and does not include anything apart from services included in the quote.
11.3. The quotation exclude the clearing of debris created by tradesman or building work unless otherwise stated.
11.4 Our operators are happy to move furniture. Due to Health & Safety regulations, the operator(s) can attempt to move furniture only on their descretion.
11.5. FloorWorks shall arrange an immediate replacement should an operative cannot attend a scheduled visit, and will inform the Client prior to the visit.
11.6. All fragile and highly breakable items must be secured or removed.
11.7. The Client shall ensure that all valuables are stored away when work is carried out and that the property is supervised by the Client or his representative at all times during the course of the work. FloorWorks shall not be responsible for the Clients failure to comply with this obligation.
11.8. The provisions of this contract are not intended to confer any benefit upon Third parties and the provisions of the Contracts (Rights of Third Parties) Act 1999, are hereby expressly excluded from this agreement.
11.9. FloorWorks reserves the right to make any changes to any part of these Terms and Conditions without giving any prior notice. We may add to or alter these Terms and Conditions from time to time and any alterations or additions will apply to new business but not to existing contracts. Please refer to your copy of these Terms and Conditions.
12. SERVICE GUARANTEE, COMPLAINTS & REFUNDS
12.1. FloorWorks Service Guarantee seeks to ensure that services provided by FloorWorks are delivered to a high standard and to the Client's satisfaction and it only applies to those services that have been provided by FloorWorks. Products, including, but not limited to flooring and flooring supplies such as accessories, wood floor finishes etc. are subject to a separate guarantee provided by the relevant manifacturer and are not part of our Service Guarantee.
12.2. FloorWorks restoration services come with 3 months Service Guarantee and FloorWorks wood floor installation services come with 2 years Service Guarantee. Exclusions and limitations apply - see below.
12.2.1. Service Guarantee does not cover any damages caused by any third parties, including but not limited to leaks, scratches, damp caused by faulty appliance or increased humidity and/or subfloor moisture levels, which have appeared after the wood floor installation.
12.2.2. Service Guarantee does not cover any issues arising from the subfloor where subfloor preparation has not been provided by FloorWorks.
12.2.3. Service Guarantee does not apply to wood floors which are at the end of their usability, such as engineered wooden floors with minimal remaining thickness of the top layer.
12.2.4. Service Guarantee excludes gap filling services on floorboards as the durability of gap filling depends on movement in the boards and/or the subfloors which is beyond our control. Nevertheless, we always make all effords to secure loose boards in order to reduce their potential movement in the future.
12.3. All flooring services provided by FloorWorks shall be considered to have been delivered to the Client's satisfaction unless the Client notifies FloorWorks in writing via e-mail or by post within 48 hours following the completion of services.
12.4. FloorWorks Service Guarantee is only applicable where the Clinet's complaint has been made in accordance with the complaints procedure as described in this Terms & Conditions.
12.5. The Client is not entitled to any refund unless the the complaint has been received by FloorWorks via e-mail or by post within 48 hours following the completion of services and considered as ana approved claim.
12.6. FloorWorks Service Guarantee and any potential refunds are aways subject to an investigation by FloorWorks and are only executed where the claim has been considered as an approved claim by FloorWorks.
12.7. Should FloorWorks consider that the complaint registered by the customer is valid, FloorWorks will initially attempt to resolve any matters to the Client's satisfaction.
12.8. Where the above point (12.7) applies, the Client agrees to allow FloorWorks to return to the property for on-site inspection and to aim to ractify the any issue(s) before proceeding to any alternatives such as refunds. Sometimes, more than one visit may be required and the Client should make arrangements for FloorWorks to gain access to the property.
12.9. The Client agrees that third party representatives, such as product manufacturers may need to attend the Client's property for on-site investigation in order to identify the precise nature of the problem.
13. INSURANCE
13.1. FloorWorks will ensure that a valid Public Liability Insurance is in place at all times.
13.2. The Client agrees that any precious, fragile and irreplaceable items will be removed from the areas where flooring services are to be delivered by FloorWorks prior to works commencing to avoid the risks of any accidental damage.
14. WORKS UNDER CIS
14.1. Any CIS works are booked after receiving an approved Purchase Order received by email or post.
14.2. Any payments are received against CIS Pro-Forma invoice and Invoice will be sent upon receiving of CIS Statement.
14.3. Payments must be received within maximum of 30 days from sending a pro-forma invoice.
14.4. If CIS Statement is not received within 45 days of invoicing, balance between the Standard Invoice and CIS Invoice will be automatically registered for collection by CCJ, as per 6. Late Payments.
15. LAW
15.1 These Terms are governed by the laws of England and Wales, and are subject to the exclusive jurisdiction of the Courts of England and Wales.
15.2. FloorWorks reserves the right to make any changes to these Terms & Conditions without giving any prior notice and with an immediate effect.
